Privacy Policy
Last updated: June 7, 2026
This Privacy Policy describes how Globiq Trading FZE (Registration No. 10366, SRTIP Free Zone Authority, Sharjah, United Arab Emirates) — operating as “Globiq Solutions”, “we”, “us” or “our” — collects, uses, shares and protects personal information when you use www.globiqsolutions.com(the “Site”) and our software products and services, including TapDeliver, RestauBooks and LoopLogic (together, the “Services”).
1. Information we collect
- Contact information — name, email address, company name and the message you submit through our contact form.
- Account and business data — information you provide when using our products, such as restaurant menus, orders, bookings and bookkeeping records.
- Messaging data — where you or your customers interact with our conversational products (e.g. LoopLogic) on WhatsApp, we process message content, phone numbers and delivery metadata via the WhatsApp Business Platform provided by Meta Platforms, Inc.
- Usage and device data — IP address, browser type, pages visited and similar technical data collected automatically when you use the Site.
2. How we use information
- To provide, operate, maintain and improve the Services.
- To respond to enquiries and communicate with you.
- To process transactions and deliver functionality you request (e.g. routing orders, sending booking confirmations, answering customer messages).
- To monitor performance, prevent abuse and secure our systems.
- To comply with applicable legal obligations.
We do not sell personal information, and we do not use WhatsApp messaging data for advertising purposes.
3. How we share information
- Service providers — hosting and infrastructure partners (e.g. Vercel Inc.) and cloud providers that process data on our behalf under appropriate safeguards.
- Meta Platforms— when Services use the WhatsApp Business Platform, messages are transmitted through Meta’s systems and are subject to Meta’s own terms and privacy practices.
- Legal requirements — where required by law, court order or competent authority.
- Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Policy.
4. Data retention
We retain personal information only as long as necessary for the purposes described above, to comply with legal obligations, or to resolve disputes. Contact-form enquiries are retained for up to 24 months. You may request earlier deletion at any time — see our Data Deletion Instructions.
5. Security
We apply industry-standard technical and organisational measures — encryption in transit, access controls and least-privilege practices — to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. International transfers
We operate from the United Arab Emirates and use infrastructure providers that may process data in other jurisdictions. Where data is transferred internationally, we take reasonable steps to ensure it receives an adequate level of protection.
7. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise any of these rights, contact us at hello@globiqsolutions.com. We respond to verified requests within 30 days.
8. Children
The Site and Services are not directed to children under 13, and we do not knowingly collect personal information from them.
9. Changes to this Policy
We may update this Policy from time to time. The “Last updated” date above reflects the most recent revision; material changes will be highlighted on this page.
10. Contact us
Globiq Trading FZE (Reg. No. 10366, SRTIP Free Zone Authority, Sharjah, United Arab Emirates)
Email: hello@globiqsolutions.com